Explanation of Payment, Logistics, and Return & Refund Policies

1. Payment Method

2. Logistics Terms

1. Shipping Fee Policy

2. Shipping Timeliness

3. Arrival Timeliness

4. Signing Instructions

• When placing an order, please fill in a delivery address and contact phone number where you can sign for the goods;
• When receiving the goods, please inspect them on-site: check whether the outer packaging is intact, whether the quantity of goods matches the order details, and whether the shopping list is complete. Do not open the product packaging for inspection before signing. If the outer box seal is damaged or torn, you have the right to refuse acceptance;
• If you cannot sign in person, you may entrust others to sign on your behalf, and the authorized person must strictly follow the above inspection requirements; the delivery courier is only responsible for delivering the goods to the designated address on the waybill, and anyone at the address (e.g., front desk staff) may sign for them—delivery to a specific recipient is not guaranteed;
• For risk control reasons, order information cannot be modified after confirmation. Please fill in the correct address and phone number when placing an order; we apologize for any inconvenience caused;
• Stranded orders that cannot be delivered due to insufficient information will be retained by the distributor for 5 days. The Company will notify you via email—please reply to the email or contact customer service promptly. If no response is received within 5 days, the Company will arrange to return the goods to the warehouse and process a refund; we apologize for any inconvenience caused.

3. Return & Refund

1. If the goods you ordered are defective, you may request a full refund;
2. The methods and conditions for return and refund shall be subject to the relevant descriptions on the product sales page and during the ordering process;
3. Returned goods must maintain the integrity of all products, gifts, accessories, packaging, and accompanying documents or materials as shipped. If a physical invoice was provided, it must be returned along with the goods, and you shall sign credit notes and other documents required by relevant laws and regulations; otherwise, the Company reserves the right to reject your return or refund request;
4. You understand and agree that when you request a return or exchange, or when the Company cannot accept all or part of your order, or when the contract is terminated or invalidated for any reason and a refund needs to be processed, the Company shall handle invoices, credit notes, and other documents required by relevant laws and regulations on your behalf.

4. Frequently Asked Questions (FAQ) on Distribution

Q1: Can I specify the delivery time when placing an order?

Q2: How do I file a complaint against a courier?

Q3: How long does delivery take?

Q4: What should I note when signing for and inspecting the goods?

Q5: Do I need to provide identification when receiving the goods?

Q6: What should I do if my order was signed for by someone else?

Q7: How do I check the delivery status of goods from cooperative vendors?